As part of an interdisciplinary team, we redesigned a service for the international delivery application Glovo, focusing on creating a more experience-driven approach. Our goal was to develop a seamless user touchpoint for this new service within the application.

To ensure a strategic and user-centered solution, we applied various service design methodologies, including stakeholder mapping, user journey mapping, SWOT analysis, PESTEL analysis, and market research. These methods allowed us to gain deep insights into user needs, industry trends, and business opportunities.
By synthesizing our research, we developed a service approach that prioritizes user experience and engagement.

 

The final outcome was a well-integrated new feature within the Glovo application, designed to enhance customer interaction and improve service accessibility.